Welcome to GharPr. Your privacy is important to us. This Privacy Policy describes how we handle your personal information when you use our mobile applications and related services (collectively, the "Services"). By using GharPr, you agree to the practices described in this Policy.

1. Information We Collect

We may collect information from you in various ways when you use our Services, including:

• Personal Information: Basic details such as your name, phone number, and email address that you provide during registration or while using certain features.
• Location Information: Used to improve service accuracy and provide a better experience, such as identifying nearby stores or delivery destinations.
• Optional Information: You may choose to provide additional details like a profile picture or store-related images if applicable.
• Payment Details (For Sellers): Limited information necessary to process payments securely. We do not store sensitive payment card data.
• Usage and Device Data: Information automatically collected about how you interact with the app, including device type, system information, and app activity logs.

2. How We Use Your Information

We use your information to:

• Provide, operate, and maintain our Services
• Process orders and facilitate transactions
• Personalize your experience
• Communicate important updates or offers
• Ensure safety, reliability, and compliance with local regulations
• Improve and enhance the quality of our platform

3. Data Sharing and Disclosure

We do not sell or rent personal information to third parties. Information may be shared only in limited circumstances, such as:

• With trusted partners who assist in providing our Services
• When required by law or to comply with legal obligations
• To protect our rights, users, or the integrity of our platform

All shared data is handled under strict confidentiality and in accordance with applicable privacy standards.

4. Data Security

We take reasonable administrative, technical, and physical measures to safeguard your information against unauthorized access, loss, or misuse. While we strive to use commercially acceptable means to protect your data, no method of transmission or storage is completely secure.

5. Your Choices and Rights

You can:

• Access or update your personal information at any time through account settings
• Withdraw certain permissions such as location or camera access (some features may be limited)
• Request deletion of your account and associated data by contacting us

6. Retention of Data

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law. After that period, information may be securely deleted or anonymized.

7. Third-Party Services

Our Services may contain links or integrations with third-party tools or platforms that have their own privacy practices. We encourage you to review their policies when interacting with them.

8. Children's Privacy

GharPr is not intended for children under the age of 13. We do not knowingly collect or process personal data from children under the age of 13.

9. Updates to This Policy

We may revise this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will always be available within the app or on our official website.

10. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:

📩 contact.gharpr@gmail.com

Welcome to GharPr! These Terms and Conditions ("Terms") govern your access to and use of our mobile applications, websites, and related services (collectively, the "Services"). By downloading, accessing, or using GharPr, you agree to these Terms. If you do not agree, please do not use our Services.

1. Definitions

• "GharPr" refers to the company operating the Services, including the GharPr Customer, Seller, and Rider apps.
• "User", "You", or "Your" means any individual or entity using our Services.
• "We", "Us", or "Our" refers to GharPr and its team.

2. Eligibility

Our Services are intended for users who are 18 years of age or older. Users under 18 may access and use GharPr with the consent and under the supervision of a parent or legal guardian. The parent or guardian assumes full responsibility for ensuring compliance with these Terms.

3. Account Responsibilities

When creating an account:

• You agree to provide accurate and complete information.
• You are responsible for maintaining the confidentiality of your account credentials.
• You must immediately notify us if you suspect unauthorized access to your account.

We reserve the right to suspend or terminate your account for any misuse, fraudulent activity, or violation of these Terms.

4. Use of Services

You agree to use GharPr only for lawful purposes and in accordance with applicable laws. You agree not to:

• Misuse the platform for fraudulent transactions.
• Interfere with or disrupt the functionality of the Services.
• Collect user data or personal information without consent.

5. Orders, Payments, and Deliveries

• Orders placed through the Customer app are binding once confirmed.
• Sellers are responsible for the accuracy and availability of listed products.
• Riders are independent contractors who facilitate deliveries on behalf of sellers.
• GharPr acts as a digital intermediary and is not directly responsible for the products, food quality, or delivery times.

6. Fees and Payments

GharPr may charge service fees, delivery fees, or commissions depending on your role (customer, seller, or rider). All prices and fees are shown before checkout and may vary based on location, availability, and demand.

7. Cancellations and Refunds

Cancellation policies differ for each seller and transaction type. Users must review cancellation and refund terms before placing orders. GharPr reserves the right to issue partial or no refunds if an order has already been processed or delivered.

8. User Content

You may upload or share text, images, and other content through GharPr. By doing so, you grant us a non-exclusive, worldwide, royalty-free license to use, display, and distribute such content within the app for operational and promotional purposes.

You agree that your content will not:

• Violate any laws or third-party rights.
• Contain offensive, defamatory, or harmful material.

9. Intellectual Property

All logos, trademarks, and branding associated with GharPr are owned by us and protected by copyright and trademark laws. You may not copy, modify, distribute, or use any part of the Services without our written consent.

10. Third-Party Services

Our Services may include links to third-party services (e.g., GCP, AWS). We are not responsible for their privacy practices, content, or policies. Please review their terms before engaging with such services.

11. Limitation of Liability

To the maximum extent permitted by law:

• GharPr shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Services.
• We do not guarantee uninterrupted or error-free operation of the platform.

12. Indemnification

You agree to indemnify and hold GharPr, its team, and affiliates harmless from any claims, losses, or damages arising from:

• Your misuse of the Services;
• Violation of these Terms; or
• Violation of applicable laws.

13. Termination

We may suspend or terminate your account at any time without prior notice if we believe you have violated these Terms or engaged in fraudulent or harmful activities.

14. Changes to Terms

We may update these Terms periodically. The updated version will be effective immediately upon posting within the app or on our website. Continued use of the Services after such updates constitutes your acceptance of the revised Terms.

15. Governing Law

These Terms are governed by the laws of Pakistan. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Pakistan.

16. Contact Us

If you have any questions about these Terms, please contact us at:

📩 contact.gharpr@gmail.com